Frequently Asked Questions
Answers to common questions about Agilewing.
01 Does Agilewing provide an SLA guarantee for its CDN service?
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Yes. Agilewing offers a 99.9% uptime SLA for its CDN, backed by automatic failover and real‑time monitoring. If the guaranteed uptime falls below the SLA threshold, credits are applied automatically to your next invoice. The SLA is documented in the service contract and can be reviewed in the customer portal.
02 How does Agilewing ensure compliance with China’s MLPS 2.0 for data stored in Mainland China?
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Agilewing’s Mainland China nodes are certified under MLPS 2.0 and follow the required data classification, audit logging, and encryption standards. All data flows are routed through approved Chinese data centers, and quarterly audits are performed by a third‑party assessor. This lets you meet the regulation without redesigning your architecture.
03 Is Agilewing PCI‑DSS compliant for handling cardholder data in our cross‑border e‑commerce platform?
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Yes. Agilewing holds PCI‑DSS Level 1 certification, the highest level, and can deploy a compliant card‑data environment that isolates PANs from your application layer. The service includes encrypted transmission, tokenisation, and quarterly ASV scans, so you can accept payments without managing the full PCI scope yourself.
04 Can Agilewing migrate our on‑premises workloads to AWS with zero downtime?
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Agilewing uses a lift‑and‑shift methodology with a pre‑migration health check, then runs a parallel environment in AWS while traffic is gradually shifted using DNS weighted routing. The final cut‑over can be scheduled during low‑traffic windows, typically achieving less than a minute of downtime. Post‑migration validation scripts verify data integrity before the old site is decommissioned.
05 What’s the difference between BYOK and DLP, and which does Agilewing recommend for protecting customer PII?
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BYOK (Bring Your Own Key) lets you manage encryption keys yourself, giving you control over who can decrypt data. DLP (Data Loss Prevention) monitors data in motion and at rest to prevent accidental leakage, such as an employee sending a file to an unauthorized endpoint. For most cross‑border businesses, you need both: BYOK for sovereignty over keys and DLP to enforce policies on where PII can travel.
06 What incident response time can we expect from Agilewing’s Managed Security Service?
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Agilewing’s MSS guarantees a 15‑minute acknowledgment for critical alerts and a 1‑hour on‑site remediation for confirmed breaches, with 24/7 SOC coverage. Response times are contractually defined and measured from the moment an alert is ingested into the SIEM. If the SLA is missed, service credits are applied automatically.